Terms and Conditions

Passengers contracting the services of Liberty Balloon Flights
do so and are bound under the following terms and conditions.

 

  1. Operator: means LBF (Liberty Balloon Flights Pty Ltd), ACN624461623 which can also trade as Red Sun Ballooning and The Ballooning Company. LBF operates under Air Operators Certificate number [] and is bound by legislation under the Civil Aviation Safety Authority of Australia (CASA).

    1. Industry partner. Due to operational requirements, you may be directed to fly with one of our industry partners. Similarly, some of our industry partners’ passengers may be flying with us. Industry partners will have all the appropriate permits and insurances to operate under the law.
  2. Fares: Pricing is in Australian Dollars and they reflect the price of the flight up to, and including, 31st March of the year of your purchase. Prices may vary at any time and the final price is reflected at checkout.

    1. Currency. Prices are in Australian Dollars and any refunds will be in Australian Dollars. No responsibility in currency fluctuation is accepted by LBF.
  3. Alterations/Rescheduling and Cancellations to a Booking:

    Should you need to reschedule or cancel your booking, certain fees may apply. Liberty Balloon Flights should be notified by telephone or email of any cancellation requests.

    1. More than 7 days ​before the flight departure -a flight may be rescheduled without fees. A cancellation fee of $50 per ticket will apply before any amount is refunded.
    2. Between 48 hours and 7 days​ before the flight departure – a reschedule fee of $50 per person will apply to any flight rescheduled. Bookings cancelled within 7 days of a flight departure cannot be refunded.
    3. Within 48 hours​ of the flight departure – No changes or refunds are permitted. We recommend that passengers arrange their own insurance provisions in case of unforeseen circumstances including being unable to fly due to illness.
    4. No Show: ​Under no circumstances will flights be refunded or rescheduled if passengers cancel or do not turn up on the morning of the scheduled flight. You will not be eligible for any refund in part or in full and may not reschedule your booking to another date. You may send someone else in your place if you wish – we must be notified of this replacement prior to the flight date.
    5. Please note you cannot receive a refund on any trips booked with a gift certificate (See Section 4).
    6. Liberty Balloon Flights will not refund tickets on the basis of a “change of mind” decision, whether prior to the first attempted flight or following multiple cancellations due to inclement weather (see Section 5). All tickets are however transferable to others.
    7. Note 1: Separate cancellation and alteration provisions apply to large groups and customised events. Liberty Balloon Flights reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
    8. Note 2: . Passengers that have lost their flights can reactivate their tickets with a payment of $ 150 per ticket if LBF is able to fly them on another date. This is subject to passenger numbers and previous bookings and is at the sole discretion of LBF.
  4. Gift Certificates:All Gift Certificates are valid for 12 months from the initial date of purchase.Gift certificates are valid only when fully paid by the purchaser. Gift Certificates cannot be redeemed for cash or refunded in part or in full. All tickets are transferable to other individuals and are valid only for the period indicated thereon. Once the certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (Section 3) apply, however the value remains non-refundable.Should you need to extend the validity of your gift certificate beyond the normal 12 months, reinstatement fees apply: 6 month extension – $75 per person; 12 month extension – $100 per person.
  5. Cancellations due to weather conditions: If a flight has been cancelled by the operator due to weather conditions the passenger is entitled to re-book at no extra charge for a period of 12 months. If the passenger has booked to fly three times or more during this 12 month period, LBF will endeavour to honour the booking for a further 6 to 12 months, depending on location.
  6. Refunds if flight booked directly through LBF: Refunds carry a 10% administration fee up to a maximum of $ 200 per booking. Vouchers are non-refundable.
  7. Refunds if tickets were purchased through an agent: All refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may, at their discretion, retain a booking fees less than or equal to 100% of the price.
  8. Booking Processing and Payment: Bookings for travel with the Operator may be made by telephone, email, live chat or on the website. Once your booking is confirmed the Operator will issue you with a booking confirmation reference number. Your booking is not confirmed unless a confirmation reference number has been issued. Bookings not paid for by 72 prior to travel will be cancelled by the Operator.
  9. Prepare for your flight: Hot Air ballooning is an outdoor adventure activity using fields that can be uneven for take-off and landing. It is important that you dress appropriately using practical clothing and sturdy footwear. The fields can be wet and muddy, so city shoes are not advisable. Ballooning is very much a “hands on” activity and we welcome your help although it is not mandatory. Saying this, we will always need some passengers to lend a hand. We might get a little dirty on doing these tasks so please dress appropriately. Bring a change of shoes and socks with you if necessary as cold feet can ruin your experience.While the flight is always gentle, landings can on occasions be bumpy and the basket may drag and lay on its side with passengers lying horizontal for a short time. Please ask if you have any concerns.
  10. General Mobility: Passengers flying with the Operator must be able to climb IN and OUT of the basket unaided. The side of the basket is approx. 1.2 mt high with two footholds for passengers to use like a ladder when climbing into the basket. The Operator’s staff will be in attendance to supervise passengers climbing into the basket. The Pilot in command will make the final decision on whether a passenger is fit enough and therefore able to travel on the balloon flight.

    1. Less Abled Passengers: The Operator recommends that less-able persons seek medical advice before participating in a balloon flight. Civil Aviation Safety Authority rules prohibit certain disabled persons for safety reasons. As stated above the Passenger must be able to climb in and out of the basket in order to participate in the balloon flight. Passengers participating in the balloon flight do so at the own risk and the Operator accepts no liability for any damage or injury caused.
    2. Pregnant Persons: The Operator recommends that pregnant persons do not fly in a hot air balloon and we will not carry passengers who are over 12 weeks pregnant.Passengers who suspect they may be pregnant should check with their doctor before travel.
  11. Scuba Diving: The Operator will not carry passengers who have participated in a scuba dive the within 24 hours before their balloon flight. Passengers diving the day before travel should check with a qualified dive master as to the safety of the passenger in participating in the balloon flight. The Operator usually does not fly above 4,500 feet altitude and most flights are around 2,500 feet altitude. Passengers diving the day before travel who participate in the balloon journey do so at their own risk and the Operator accepts no liability for any damage or injury caused.
  12. Medical Conditions: Passengers with medical conditions should check their suitability to fly prior to booking and advise our staff when booking. As the entire tour could last more than 4 hours, passengers are advised to carry any necessary medication with them. Persons with medical conditions participating in the balloon flight and pack up activities do so at their own risk and the Operator accepts no liability for any damage or injury caused.
  13. Alcohol and Drugs: Passengers will not be allowed to fly if their judgement is impaired by alcohol, drugs, or prescription medicine or if their behavior bothers other passengers.
  14. Carriage at Pilot’s Discretion: The pilot in charge of the balloon has absolute discretion in deciding whether a passenger will fly or not. Such decisions are made in the best interest of the safety of the passengers and crew and the Operator accepts no liability for any inconvenience or damage caused.
  15. Minimum Age Requirement: Children must be a minimum of SIX years old to travel on the balloon flight and children up to the age of TWELVE years old must be accompanied by a responsible adult on the balloon flight.
  16. Flight Times: LBF operates balloon flights early in the morning as close to sunrise as possible and very rarely close to sunset. We DO NOT guarantee passengers will be in the air at sunrise and we have no means to guarantee that good and safe conditions for a flight come together with a nice sunrise and good views. Passengers must understand that, as in any outdoor activity, weather conditions or cloud may affect to what degree you may enjoy the views.
  17. Flight Duration: Flights on average last approximately one hour. Flights might be shorter or longer subject to weather conditions and areas to land on and is entirely up to the discretion of the pilot.
  18. Disclaimer: All passengers participate in a LBF hot air ballooning experience at their own risk. The Operator does not accept any liability for any loss, claim, injury, or any direct, indirect, incidental, special, or consequential damage which may arise out of or is in any way connected with the passenger’s participation in the activity we conduct.
  19. Photographs, Filming and Media: As part of your ballooning experience, LBF advises that photos and/or film are taken daily as a service to all our passengers on the morning. By travelling with us you are accepting that you assign all copyright in such photos and/or film to LBF & acknowledge that LBF has & reserves the right to use such photos and/or films in any medium & in any reasonable manner whatsoever without payment or notification to you.
  20. Personal Items: All personal items are carried at the risk of the Passenger. Bags and backpacks may not be carried on the balloon due to weight and safety restrictions, do not bring large bags on our tour.

    1. We strongly advise you NOT to bring valuables on your ballooning experience.
    2. You are specifically advised that you should have your own travel insurance, or home insurance for any losses incurred by any theft or loss on our tour and that we will accept no liability in that regard.
  21. Gift Vouchers: All gift vouchers are valid for 12 months from initial date of purchase and are fully transferable within that period. Gift Vouchers can be transferred to others.
  22. No Show: If you fail to show for your tour for whatever reason, you will not receive a refund as we will have held a firm seat for you and turned away other bookings to do so.
  23. Payment Methods: Payment can be made by : Cash, direct deposit, Visa card, Mastercard and other methods available on our website.
  24. Credit Card Declined: If your credit card payment or Paypal or other payment method cannot be authorized by the Operator earlier than 3 days prior to travel, our system will automatically cancel your reservation. The Operator will attempt to contact the Customer to obtain another form of payment. However, if the Operator cannot contact the Customer the Customer’s booking will not be held. The Customer will know that the Operator has obtained a correctly authorized payment and made a booking once the Customer receives their booking confirmation reference number and not before.
  25. Travel Agents Voucher: If your travel agent gives you a voucher, its acceptance by us as a means of paying for your service depends upon your agents’ continuing good credit status with Liberty Balloon Flights Pty Ltd.